Q: How do I purchase tickets for the MCO 2024-25 season?

A: Tickets can be purchased easily online through Showpass, our new ticket provider. Visit our website, select the 'Concerts’ section, and follow the prompts to secure your seat. 

Q: Why has MCO switched to Showpass for ticketing? 

A: We've chosen Showpass as our ticket provider to streamline the purchasing process, making it quicker and easier for you to buy tickets. The platform offers a user-friendly interface and secure payment options, enhancing your ticket-buying experience. 

Q: What are the different seating options available? 

A: For the 2024-2025 season, we offer two seating sections: 

Section A: Seating located for optimal viewing, available at a slightly higher price. 

Section B: Great seats with wonderful acoustics that are very affordable, providing excellent value without compromising on the experience. 

Q: Are there any special ticket bundles available?

A: Yes, we offer Early Bird bundles at a discounted rate until June 15. After that date, regular bundles and individual tickets will be available. These bundles provide a great way to enjoy multiple performances at a reduced price. 

Q: What forms of payment does Showpass accept?

A: Showpass accepts all major credit cards for purchasing tickets. 

Q: What are the Showpass fees on my receipt? 

A: The Showpass fees you see include mandatory online processing fees, credit card authorization fees, and an administrative fee to ensure continued excellent service. 

Q: How do I create a Showpass account? 

A: You can create a Showpass account by following these simple instructions. 

Q: Can I exchange my ticket or transfer it to someone else?  

A: For some concerts, ticket exchanges and transfers are possible. For more information on ticket exchanges, follow these instructions.  

Q: How long do ticket transfers take, and how do I accept a transfer? 

A: Ticket transfers typically arrive within 10-15 minutes, but can take up to 60 minutes. To accept a transfer, use the link sent to your email that prompts you to accept.  

Q: Can I check out as a guest? 

A: Yes, Showpass provides a guest checkout feature, or you can sign in with Facebook, or sign up for an account for a smoother process. 

Q: How do I retrieve a forgotten password? 

A: If you forget your password, you can reset it by following these instructions. 

Q: How do I use a discount code? 

A: You can apply your discount code during the checkout process by following these instructions. If your discount code isn’t working, please contact the event organizers. 

Q: Do I need to print my tickets? 

A: No, you do not need to print your tickets unless you prefer to. Tickets can be scanned from your phone's PDF or Universal QR Code at the event. 

Q: Can I resell my Showpass tickets? 

A: Reselling Showpass tickets is against our terms of service, as validity cannot be guaranteed if sold outside our platform. 

Q: Can I get a printed ticket? 

A: Yes, if you buy a ticket from our box office, you can request a printed to be mailed or be emailed a ticket. You can also print your PDF tickets at home, or simply present your eTicket or PDF on your mobile device.  

Q: What should I do with my ticket at the venue? 

A: Simply present your eTicket or PDF – either printed or on your mobile device – to the ushers for direct admission into the hall. If you have any questions or concerns, feel free to check in with our box office team at info@themco.ca or 204.783.7377. 

Q: Is there a dress code for MCO concerts?

A: No, there is no dress code. Whether you prefer to dress formally or casually, you are welcome to dress in whatever style makes you feel comfortable and enjoy the concert! 

Q: What are the parking and arrival instructions? 

A: Crescent Arts Centre is located in a residential area with free street parking available. We recommend arriving early to find parking and to get settled into your seat comfortably. For most shows, doors open at 6:30 PM and the concert starts at 7:30 PM. For many concerts, there is a pre-concert performance or artist talk at 6:45 PM.  

Q: How do I get to the Crescent Arts Centre on Transit? 

A: Nearby bus stops include: 

• Stop ID 10184 (Eastbound Stradbrook at Nassau): Buses 68 and 635 
• Stop ID 10173 (Westbound River at Norquay): Buses 68 and 635 
• Stop ID 10185 (Southbound Osborne at Wardlaw): Buses 16, 18, 58, 60 
• Stop ID 10186 (Northbound Osborne at Stradbrook): Buses 16, 18, 58, 60 

Q: Are there refreshments available?  

A: Yes! At evening concerts, our lobby bar will be serving both alcoholic and non-alcoholic beverages, along with snacks. You can bring drinks to your seat in the provided cup with a lid.  

Q: What about seating at the venue? 

A: Seating is arranged on a rush basis in two seating sections. Ushers will guide you to find a seat in your section. Some seats may be reserved for special guests, including reserved seating for school and community groups during matinee concerts.  

Q: What should I keep in mind during the concert? 

A: Enjoy the performance and feel free to applaud and cheer when moved to do so! We ask that you move around only between pieces to minimize disruptions. Please ensure your mobile devices are silenced and dimmed during the performance. Note that flash photography and recording are not permitted during the concert. 

Q: Can I share my experience on social media? 

A: Absolutely! We encourage you to post and tag us on social media during your visit. Share your excitement and experiences using our handle @MCOCanada on both Facebook and Instagram. We love seeing your posts! 

Q: What should I expect at an MCO Matinee? 

A: For some concerts, the MCO presents a daytime matinee performance. These are fun and casual performances, a great way to connect with the MCO. You can expect these concerts to be a little bit shorter, at one hour in length. Some of the repertoire from the evening may not be performed. We reserve some seating for school groups and community organizations as part of our goal to ensure that music is accessible to all. Matinee audiences love being a part of the energy and attentiveness of school and community audience groups and participating in the post-concert Q&A.  

Q: How does the MCO engage with the community?

A: The MCO is deeply committed to community engagement through educational programs, free public performances, and collaborations with local schools and organizations. Our initiatives aim to inspire, involve and educate all ages and help foster meaningful experiences with music. Learn more at https://themco.ca/education.

Q: How can I make an individual donation to the MCO?

A: You can make a significant impact by donating to the MCO general fund, which supports our day-to-day operations and special projects. Donations can be made easily online here. 

Q: What are gifts of securities and how do they benefit both me and the MCO?

A: Gifts of securities, including stocks and mutual funds, are a tax-effective way to support the MCO. When you donate securities directly, you can avoid capital gains taxes, maximizing both your charitable impact and your tax benefit. You can make these donations directly online here. 

Q: Can I make a donation in tribute to someone?

A: Yes, our Tribute Giving option allows you to celebrate a loved one’s life or commemorate a significant milestone by making a gift in their name. This thoughtful gesture honors the individual while supporting the arts. 

Q: What is planned giving and how can I include the MCO in my estate planning? 

A: Planned giving involves leaving a legacy gift to the MCO in your will or through a life insurance policy. This type of gift ensures the long-term sustainability of the orchestra and can be arranged to suit your financial and estate-planning goals. For further information, please contact MCO Director of Development Heidi Ouellette at houellette@themco.ca or call 204-783-7377.  

Q: How can I join the MCO's team of volunteers?

A: Join our vibrant and essential team of volunteers who are crucial to the success of the MCO! Volunteers help in various capacities including office administration, ushering at concerts, and producing special events. Volunteering is a fantastic way to engage with the community, make new friends, and support an organization dear to your heart. 

Q: What benefits do volunteers receive?

A: Our volunteers enjoy numerous benefits, such as complimentary concert tickets and annual recognition events. It’s our way of saying thank you and acknowledging the vital role our volunteers play in our organization. 

Q: Who can volunteer and how do I sign up?

A: Anyone passionate about music and community engagement is welcome to join our team. To sign up or learn more about the volunteering opportunities available, please visit our website or contact our volunteer coordinator at info@themco.ca.